Frequently Asked Questions
7jjj — find answers to all your questions right here
Deposits, withdrawals, accounts, support, and cricket betting — clear and straightforward answers to whatever is on your mind, all in one place.
7jjj is a safe and reliable online gaming platform for players in Bangladesh. Whether you're new or experienced — from making a deposit to withdrawing your winnings, understanding cricket betting markets, or dealing with any account-related issue — this FAQ page is here to give you detailed answers to every question. The questions are organized by category below so you can easily find the information you need.
Answers to all questions
Find your question in the categories below and click on it to see the answer.
Deposit Questions
In most cases, your deposit will be credited to your 7jjj account within a few minutes. If it still hasn't arrived after 15 minutes, first collect the confirmation message (including the transaction ID) from your bKash / Nagad / Rocket or other payment app. Then send that information to our 24/7 live chat or [email protected] — our team will verify and resolve it promptly.
The minimum deposit at 7jjj is ৳300. This applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. So you can get started with a small amount and take advantage of the welcome bonus.
After logging in to your 7jjj account, go to the deposit option and select bKash. Send the payment from your bKash app to the number shown there, and enter your 7jjj user ID in the reference field. Once the payment is successful, note down the transaction ID. If you run into any issues, let us know via live chat.
Yes, Nagad is an active payment method at 7jjj. The process is the same as bKash — select Nagad from the deposit menu, send the payment to the indicated number, and enter your 7jjj user ID as the reference. The minimum deposit amount is ৳300.
7jjj currently accepts deposits via five methods: bKash, Nagad, Rocket, Upay and bank transfer (from major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank). The minimum deposit is ৳300 for each method.
Contact & Support
Yes, the 7jjj support team is active 24 hours a day, 7 days a week (at any time according to BST). Whether it's the middle of the night or a public holiday, live chat is always open. Don't hesitate — contact us right away whenever you have an issue.
The 7jjj support team can assist in both Bengali and English. This was set up with Bangladeshi players in mind, so you can comfortably report any issue in Bengali.
For a faster resolution, have the following ready: your 7jjj user ID or registered phone number, a detailed description of the issue, the transaction ID of the relevant transaction (if applicable), and a screenshot if possible. Having this information on hand lets the support team assist you much more quickly.
There are two ways to get in touch. First, you can speak directly via live chat from any page on the site — this is the fastest method. Second, you can write to us by email: [email protected]. For complex issues, sending a detailed description and screenshots by email is convenient.
BPL & International Matches
Yes, 7jjj offers betting on BPL, the T20 World Cup, IPL, ICC tournaments, and international bilateral series. Alongside cricket, you can also bet on football and kabaddi.
Popular markets in cricket betting at 7jjj include: match winner (for example — which team will win a Bangladesh vs India match), toss winner, top run scorer, over/under runs, wicket fall, series winner, and several other innings-based markets. The range of markets available depends on the type of match.
Yes, at 7jjj you can combine bets from multiple events to create an Accumulator or multi-bet. The odds from each bet are multiplied together, so the potential payout increases significantly. However, if any single bet loses, the entire accumulator loses — keep this in mind when deciding your bet size.
Yes, 7jjj offers live in-play betting. Even after a match has started, you can place bets at real-time changing odds. It's an exciting way to make decisions as you watch the situation unfold over by over. Live market availability depends on the specific match and event.
If a match is abandoned or declared no-result due to rain or any other reason, the related bet is usually voided and the original stake is returned to your account. In accumulator bets, that leg is removed and the remaining bets are settled accordingly. See the Terms & Conditions page for detailed rules.
Withdrawal Questions
The minimum withdrawal amount at 7jjj is ৳800. Withdrawal requests below this amount are not accepted. Once your balance reaches this amount, you can submit a withdrawal request through any active payment method.
No, 7jjj's withdrawal process runs around the clock. Even at night or on weekends, funds generally reach your mobile wallet or bank account within 30 minutes to 3 hours. There may be slight delays during periods of unusually high traffic, but this is within normal range.
Yes, but you must first meet the wagering requirement. For the welcome bonus, you need to place bets worth 10 times the bonus amount. For example: if you receive a ৳1,500 bonus, you must complete ৳15,000 in wagers before you can withdraw winnings from that bonus. Wagering is calculated on the bonus amount only.
For security reasons, 7jjj only approves withdrawals to a mobile wallet or bank account registered in your own name. This means the payment method must belong to the same person whose name and mobile number are on your 7jjj account. This is necessary to keep your account secure.
Once a withdrawal request is approved, funds generally reach your bKash, Nagad, Rocket, Upay, or bank account within 30 minutes to 3 hours. If it takes longer than that, contact us via live chat or at [email protected] with your withdrawal reference number.
Account Questions
Create a strong password that includes uppercase and lowercase letters, numbers, and at least one special character (such as @, #, !) and is at least 8 characters long. Usernames must be unique — if someone else has already taken a name, choose a different one. Never share your password with anyone.
No, 7jjj supports login from any device. To sign in from a new phone or browser, you only need your registered username and password. For security, there may be an additional verification step the first time you log in from a new device.
No. According to 7jjj's policy, each player may operate only one account. Using multiple accounts is prohibited, and if detected, all related accounts may be closed and balances may be forfeited. See the Terms & Conditions for details.
On the login page, use the "Forgot your password?" option to reset your password via your registered phone number or email. If you have trouble with that process, contact us directly via live chat and verify your identity — the support team will assist you.
Go to the 7jjj Login page and fill out the registration (Sign Up) form. Enter your mobile number, preferred username, and password, then complete the required verification. Once registration is successful, your account will be activated immediately. Please note that this platform is for users aged 21 and above only.
Didn't find the answer to your question?
7jjj's support team is with you 24/7 — reach out in Bengali or English, via live chat or email, whichever you prefer.
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